Welcome to Luluses.store’s Frequently Asked Questions (FAQs) page! Here, you’ll find answers to common questions about our products, services, and policies. If you have any other questions, feel free to contact us.
1.What payment methods do you accept?
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We accept secure and convenient payment options, including:
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PayPal
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Payoneer
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2.What are your shipping fees and delivery times?
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Shipping Fee: $6.99 flat rate for all orders.
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Order Preparation Time: 1-3 business days.
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Delivery Time: 7-15 business days.
Please note: We currently ship only within the United States.
3.How can I track my order?
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Once your order has shipped, we will send you a shipping confirmation email containing a tracking number. You can use this number to track your package on the carrier’s website.
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4.What is your return and exchange policy?
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We offer a 30-day return and exchange policy from the date you receive your order. To be eligible for a return or exchange:
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Items must be unused, unwashed, and in their original condition.
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Items must include original tags and packaging.
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To initiate a return or exchange, please contact us at [email protected].
5.How can I cancel or modify my order?
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If you need to cancel or modify your order, please contact us as soon as possible via:
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Email: [email protected]
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Phone: +1 740 – 737 – 8795
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We can only accommodate changes if the order has not yet been processed or shipped.
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6.Do you offer refunds?
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Yes, refunds are processed back to your original payment method (PayPal or Payoneer) within 30 business days after receiving and inspecting your returned item.
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Shipping fees ($6.99) are non-refundable unless the item is defective or incorrect.
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7.What should I do if I receive a damaged or incorrect item?
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If you receive a damaged, defective, or incorrect item, please:
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Contact us immediately at [email protected] or call +1 740 – 737 – 8795.
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Provide a description and photo of the issue.
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We will guide you through the return or replacement process at no additional cost.
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8.Do you offer international shipping?
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Currently, we only ship within the United States.
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9.How long does it take to process returns and refunds?
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Once we receive and inspect your returned item, we will process your refund within 30 business days. You will be notified via email once the process is complete.
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10.Do you restock sold-out items?
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We strive to keep our popular items in stock. However, if an item is sold out, please reach out to us for restocking updates.
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11. How can I stay updated on sales and promotions?
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Sign up for our newsletter or follow us on social media to stay informed about exclusive offers and promotions.
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12.How can I contact customer support?
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Our dedicated customer support team is available during our working hours:
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Email: [email protected]
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Phone: +1 740 – 737 – 8795
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Working Hours: 08:00 AM – 06:00 PM (Monday to Friday, closed Saturday and Sunday)
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Thank you for shopping with Luluses.store! We are committed to providing you with a smooth and satisfying shopping experience.