Returns and Refund Policy for Luluses.store

At Luluses.store, we strive to provide our customers with quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help.

Return Policy:

  • You have 30 days from the date you receive your order to initiate a return.

  • To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.

  • Items that are damaged due to customer misuse, wear, or alteration will not be eligible for return.

Return Process:

  1. Contact us at [email protected] with your order number and reason for the return.

  2. Our customer support team will review your request and provide you with return instructions.

  3. Ship the item back to the address provided in the return instructions.

Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

  • The original shipping fee of $6.99 is non-refundable unless the return is due to a mistake on our part.

Refund Policy:

  • Refunds will be issued to the original payment method (PayPal or Payoneer).

  • Once we receive and inspect your returned item, a refund will be processed within 30 business days.

  • You will receive an email confirmation once your refund has been issued.

Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Order Cancellations:

  • Orders can only be canceled or modified before they have been processed or shipped. Please contact us as soon as possible at [email protected] or call +1 740-737-8795 for assistance.

Damaged or Incorrect Items: If you receive a damaged or incorrect item:

  • Contact us immediately with your order number and a photo of the damaged or incorrect product.

  • We will cover return shipping and send a replacement or issue a full refund.

Non-Returnable Items:

  • Items marked as final sale.

  • Gift cards.

Contact Information:

  • Email: [email protected]

  • Phone: +1 740-737-8795

  • Address: 711 E Waylon Jennings Blvd, Littlefield, TX 79339, USA

  • Working Hours: 8:00 AM – 6:00 PM (Monday to Friday, closed on Saturday and Sunday)

We appreciate your understanding and thank you for shopping at Luluses.store.